Frequently Asked
Questions

With AutoNation Car Rental's payment-on-arrival option, you've got the ultimate flexibility! No need to stress about paying in advance or locking in plans too early. Just roll up to the rental location, pick out your ride, and settle the payment right then and there. It's the perfect choice if you're keeping your options open or simply prefer to wait until you're ready to hit the road. We're all about making your journey hassle-free and friendly!

With AutoNation Car Rental, we've got your back when it comes to making changes to your reservation. Need to extend your rental period or tweak any details? No problem at all! Just let us know, and we'll do our best to accommodate your needs, keeping things friendly and hassle-free. Of course, availability and any applicable fees may apply, but we'll work with you to make sure everything goes smoothly. Your satisfaction is our priority!

We do not hold our customers' deposits while they have a rental car. We need to see a valid credit card on arrival; we will only hold the card imprint as a guarantee. If the renter does not have a credit card, we do accept 16-digit number debit cards.

Just a heads up about how we handle deposits at AutoNationRentACar – we'll put a hold on your credit card for the security deposit. But don't worry, we won't charge your card, so you won't be racking up any interest. The only catch is, that those funds won't be available for your other purchases while you're renting with us. We'll keep that deposit locked in throughout your rental period. Once you return the car in tip-top shape with no new damage or issues, we'll cancel that hold. Now, here's the thing – it might take a few working days, maybe up to 14, for your credit card company to process the release. So just keep that in mind! We're here to make your rental experience as smooth as possible.

Yes, any traffic fines updated about the car hire can be charged on the credit card even after the vehicle is returned.

AutoNation allows all customers to save time by checking in online before arriving at our office. When going through the online check-in, you can decide if you want to pick up the car keys at the counter or in a key box.

It may be possible to return your car to a different location, subject to the vehicle type you are hiring and the route that you intend to take. A One Way Fee may apply for this service, and you will be advised at the time of reservation if your journey is permissible.

Off-road use is a violation of the rental agreement and is not allowed.

No! Our office is located less than 10 minutes away by car. We offer a free "Meet and Greet" service for all airport pickups from Queen Alia Airport. Just fill in your flight ticket number in the reservation steps, and we will be right there waiting for you.

Cancellations up to 24 hours before the rental date will be free of charge. In case of a no-show or last-day cancellation, we charge 100% of the rental amount. You can modify and cancel your reservation online by accessing your user’s name and details by clicking on the view, modify, or cancel page and adjusting as needed. You can also send us an email with your confirmation number, call us, or even WhatsApp us; we will respond as soon as possible.

You can purchase AutoNation insurance directly with us during the booking process or at the AutoNation office desk. This will reduce your own risk to zero.

At AutoNation, we don't block deposits on the customer's card of 700 USD. Instead, we will hold only 50 USD in the case of any traffic violation.

Most car rental offices in Jordan require customers to provide an international driving license. However, at AutoNation Rent a Car, we accept the standard license with the country of issue. The standard license is sufficient for driving here without any problem. Additionally, the driver must have a valid driving license for at least 1 year from the date of issue.

• Unlimited Mileage
• Additional driver
• 16% VAT Tax
• Collision Damage Waiver (CDW)
• Theft Protection (TP)

Yes, at AutoNation Car Rental, we accept all foreign driver’s licenses as long as they are valid and can be read by our staff members. There's no need to bring an International Driver's License or translation.

Yes, the minimum rental period is 48 hours.

You'll need your original and valid driving license and original passport or copy. We'll need info like the issuing date, expiration date, your full name, and license number. Also, bring a valid credit card. If you don't have one, we accept 16-digit debit cards.

You must be at least 20 years old to rent a 2WD car or a medium-sized 4WD/AWD. For larger 4WDs, SUVs, or luxury models, you must be 23.

Credit card payment is best. We accept Visa, MasterCard, American Express, Union Pay, Discovery, Diners Club, and debit cards with a 16-digit number. You can also pay with USD or JD cash.

Yes, you can reduce your liability to zero with our Liability Waiver, covering damages like CDW/SCDW, Tire Protection, and more.

Absolutely! We provide 24/7 roadside and breakdown assistance free of charge. Just call us at +00962778200004.

Yes, you can book with a debit card if it has online payment capabilities. However, you'll still need to provide a credit card upon vehicle pick-up.

Having a 4G WIFI router can be super convenient for sharing your experience on social media or streaming your favorite shows. It comes with unlimited data and can be used by multiple devices.

It depends on the car size. Smaller options fit 2-3 medium-sized luggage, medium options fit 3-4, and larger ones fit 4-5. Keep in mind passenger numbers can affect luggage space. Our 9-seater options fit 8 pieces of luggage, regardless of passenger count!

Yep! Most of our cars are equipped with USB and AUX ports, as well as Bluetooth systems.

If the vehicle you reserved isn't available during pick-up, we'll provide you with a similar model or one in the same or higher category. However, we can't guarantee the specific brand and model.

Absolutely! You can manage your booking online. If you encounter any issues, feel free to reach out to us at info@autonationrentacar.com.

If you bring back the car before your rental is up, we can't refund you for the time you didn't use it, sorry about that!

In case of a cancellation, this is our policy;

If you need to change or modify your booking after picking up the car, contact us via email or give us a call at +00962778200004. Extensions depend on availability, and early returns are allowed, but unfortunately, no refunds can be given for unused vouchers.

We operate from two locations: our headquarters on Nouh AR-Roumi St., Amman, and our airport office at Al Najmeh Complex, Airport Rd. Both locations offer key-box pickups 24/7.

Yes, you can, but there's an additional charge for pick-up and return outside of opening hours. Just let us know in advance, and we'll arrange it for you.

It's our hassle-free way to ensure Zero Waiting Time and Zero Contact Delivery. By checking in online before your arrival, you'll have all the info you need about your rental and safety guidelines. Just pick up your keys from our staff, and you're good to go!

Once you land at QAIA, our representative will be waiting for you near Starbucks Café with all your reservation details. They'll escort you to the Rental Car Area, where AutoNation Car Rental will be your next stop. It's convenient and easy to find!